FAST ANSWERS
CLEAR EXPECTATIONS
LESS BACK-AND-FORTH
FAQ
Common questions about screen printing, embroidery, promo items, signs, stickers, fulfillment, online stores, and design.
TURNAROUND & TIMELINES
What’s a typical turnaround time?
Standard turnaround is 15 business days from payment & approved art.
Timing can vary by quantity, garments, and decoration method. Fastest path:
send quantity + deadline + garment type + locations and we’ll confirm the best schedule.
Can you do rush orders?
Often yes — as long as blanks are available and production capacity allows it.
Tell us your hard deadline and we’ll quote the best option.
What slows orders down the most?
The biggest delays are: missing sizes, late artwork approval, special-order garments, and last-minute changes.
If you want speed, approve proofs fast and keep changes minimal once production starts.
ARTWORK & DESIGN
What file type should I send?
Vector is best (AI, EPS, PDF). High-resolution PNG/JPG can work for simple designs.
If you’re not sure, send what you have — we’ll tell you what’s needed.
Can you help with design?
Yes. If you have a logo/idea, we can help refine it for print/embroidery, confirm placement,
and provide a proof before production.
Will I see a proof before you print?
Yes. We’ll send a proof for approval. Production begins after approval and payment.
SIZING
How do we handle sizes for groups?
The best approach is collecting sizes in advance (spreadsheet works great).
For teams and businesses, we can discuss sizing approaches based on your program and timeline.
Do you offer youth sizes?
Yes. Most styles are available in youth and adult sizing. We’ll help pick the right blanks for your budget and needs.
SCREEN PRINTING
What’s screen printing best for?
Screen printing is ideal for bold designs, team spirit wear, event tees, and larger quantities.
It’s typically the best value when you’re ordering in volume.
Can you print multiple locations (front/back/sleeve)?
Yes. Just tell us which locations you want (front, back, sleeve, etc.) and we’ll quote accordingly.
Do you offer help with artwork for printing?
Yes. If you have a logo or idea, we can help get it print-ready and confirm placement and sizing before production.
Is screen printing durable?
Yes. Screen printing is designed to last through repeated washing when cared for properly.
EMBROIDERY
What garments work best for embroidery?
Hats, polos, jackets, fleece, and heavier knits are great candidates.
Very thin or highly stretchy fabrics may require special handling — we’ll guide you to the best option.
Do you digitize logos?
Yes. Most logos require digitizing (creating the stitch file) before embroidery.
Once digitized, reorders are easy and consistent.
Can you match thread colors?
We match as closely as possible using thread palettes. If you have specific brand colors (Pantone/HEX),
send them and we’ll target the closest match.
Is embroidery better than printing for uniforms?
Embroidery is often the best choice for a professional logo on polos, jackets, and hats.
For large, bold graphics on tees and hoodies, screen printing is usually the better fit.
TEAM UNIFORMS
Do you help manage team uniform orders?
Yes. We work with coaches and organizers to coordinate sizing, quantities, names/numbers (if needed),
and timelines so ordering stays simple.
Can you do uniforms and spirit wear together?
Absolutely. Many programs bundle game uniforms with spirit wear for families and fans so everything stays consistent.
How far ahead should we start?
The earlier the better — especially for season deadlines. If you have a “need-by” date, share it upfront so we can map the best path.
Is reordering easy next season?
Yes. We keep records of past orders to make reorders and updates straightforward year-to-year.
SPIRIT WEAR & FUNDRAISERS
Can spirit wear be used for fundraising?
Yes — spirit wear is a popular fundraiser for schools, teams, and organizations.
We’ll help choose apparel and decoration methods that fit your budget and timeline.
Do you offer youth and adult sizing?
Yes. We can build spirit wear options that include youth and adult sizing so everyone can participate.
What’s the most popular spirit wear setup?
Hoodies and tees are the most common. For bold graphics, screen printing is usually best.
For a premium logo on polos/hats, embroidery is a great option.
Can you help keep designs consistent year after year?
Yes. We can carry forward prior designs and adjust dates/rosters so the brand stays consistent across seasons.
ONLINE STORES
Can you run an online store for our organization?
Yes. Online stores are great for teams, schools, and organizations. Timing and workflow depend on the organization and timeline — contact us and we’ll walk you through options.
How do store payouts work?
Payout methods vary by store type and agreement. We’ll outline the approach before launch so everything is clear.
SHIPPING
Do you ship orders?
Yes. Shipping availability depends on the project. If you need shipping, mention it in your request and we’ll include options.
Can orders be split to multiple addresses?
Sometimes. For larger programs, shipping splits may be possible — just tell us what you need.
PAYMENTS
When is payment due?
Payment is typically due before production begins. We’ll confirm payment timing with your quote.
Do you accept purchase orders?
For qualifying organizations and established accounts, purchase orders may be accepted. Ask us and we’ll confirm.